RETURN & REFUND POLICY

Last Updated: June 2026

At SolePaws, we want you and your furry companion to be completely satisfied with your purchase.

Returns

We accept returns within 30 days of delivery for eligible items.

To qualify for a return:

• Items must be unused and in their original condition.

• Items must be returned in their original packaging.

• Proof of purchase is required.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Used pet footwear

• Damaged products caused by misuse

• Items returned without original packaging

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will gladly provide a replacement or refund.

Refunds

Once your return is received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days.

Shipping charges are non-refundable unless the return is due to our error.