SHIPPING POLICY

Last Updated: June 2026

Thank you for shopping with SolePaws.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Shipping Time

Estimated delivery times:

• United States: 5–12 business days

• Canada: 7–15 business days

• International: 7–20 business days

Delivery times may vary due to carrier delays, customs processing, weather conditions, or holidays.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Lost or Delayed Packages

If your package appears lost or significantly delayed, please contact us and we will work with the carrier to resolve the issue.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. SolePaws is not responsible for delays or losses caused by incorrect addresses submitted during checkout.